Web Merlin™

Ahead of the curve


All of Avalon’s technology development and helpdesk support is managed in-house. This allows us to regularly release software updates with new features and enhancements, based on your feedback. We are also active members of several trade associations and committees in order to stay on top of industry trends and continually update our technology initiatives in response.

Avalon's customers experience the most innovative technology in the industry with our Web Merlin™ secure Internet portal. Web Merlin™ offers a complete portal to manage all of your Customs Bond and Cargo Insurance transactions.


Avalon’s customers experience the most innovative technology in the industry with our Web Merlin™ secure internet portal. Web Merlin™ offers a complete portal to manage all of your Customs Bond and Cargo Insurance transactions.

Customs Bond Features

  • Importer fraud protection alerts
  • Automated notifications for bond insufficiency
  • Bond maintenance package including Centralized bond filing and tracking, including ISF Bonds
  • Bond sufficiency calculator
  • Entry Wizard reports
  • Entry by Filer reports
  • Management reports
  • Ability to monitor ISF Aggregation and Compliance

Cargo Insurance Features

  • Seamlessly insure shipments and print, email or manage certificates online
  • Easily request Special Quotes for quick underwriting approval
  • Save time insuring future shipments by establishing templates
  • Quickly identify insured shipments, Special Quotes, templates and drafts using grids
  • Automated denied persons screening
  • Promptly file a claim online
  • Run production reports to increase sales and monitor branch activity
  • View policy information and rates
  • Seamless integration with ABI and other forwarding software

By leveraging operational excellence in technology and claim handling expertise, Avalon provides many benefits to our business partners through our proprietary claims database, ARMour™.

The ARMour Claims Database™ provides our customers with the flexibility to manage claims more efficiently and effectively by providing faster processing, settlement resolution and overall transparency. Merlin™ integrates with ARMour™ to report and track claims online.